Buy your power tool & sweeper robot battery packs with the best price from EnnoTool.
If you find the same item with a lower price from a competitor, we will gladly match that rate or beat it.
How to submit a claim?
Please collect the following information before completing the Best Price Guarantee Claim Form
- The proforma invoice released by the issuing authority if the purchase has been performed already
- The details of the related items both from EnnoTool and the competitor
- The address of the website where you found the lower rate and the competitor company info
- The contact person from the competitor party to verify the given information
- Please attach the related documentation (proforma invoice, commercial invoice etc.) as a PDF, scan, image file etc. where the mentioned price is seen visibly.
- You don’t need to buy the lower price items from the competitor, just show us the comparison and the legal price offer.
You can download the Best Price Guarantee Claim for by clicking here.
Fill in the form and attach up to 3 related documentation (proforma invoice, commercial invoice etc.) as PDF, scan, image formats to your application. Send them to firstname.lastname@example.org to start your claim process.
Our team will evaluate the applications in the following 48 hours and reach you regarding the result.
Terms and Conditions
- Our “Best Price Guarantee” applies to desired, negotiated or completed purchases. If the purchase was performed already, you must provide us with your proforma invoice released by EnnoPro Group Limited or the related party, or the payment proof of the related order in order to make a claim. If the purchase has not been performed yet from both parties, you must provide the related price documentation by means of website links, price offers, inquiry screen shots, contact persons at the competitor’s to verify the inquiry.
- The following conditions must apply:
- Same model
- Same real capacity
- Same quality
- New – unused
- Same advance purchase requirements, prepayment and deposit requirements (if any)
- Same cancellation and amendment policies
- The item must be available for instant confirmation at the time our agents check prices
- The currency of the compared item must be in American Dollars (USD)
- The competitor must be an eligible company with trackable business record and information
- The “Best Price Guarantee” does not apply to compete with delivery/shipping charges, taxes, packaging and OEM products along with discounts, coupons and alike.
- EnnoTool has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same brand, model, capacity, chemistry, quality, and that it meets all Terms, Conditions, and Claims processing requirements.
- Our “Best Price Guarantee” cannot be combined with other offers or promotions.
- EnnoTool reserves the right to amend, revise, supplement, suspend or discontinue the “Best Price Guarantee” at anytime.
Any questions regarding claims should be directed to our Customer Service team on email@example.com address.
What if I bought the related item before I found the lower price?
If your claim meets our eligibility criteria and you already purchased the item from us, we will refund the related amount after matching the price to your account in seven (7) business days.
Is there a time limit that I can make a claim after I purchase from EnnoCar?
You can make a claim for the purchases made in the last thirty (30) days from EnnoCar.
What if I haven’t bought from EnnoCar yet but I found the lower price?
If your claim meets our eligibility criteria and you haven’t purchased the item from neither parties, we will match or beat that price.
What types of products and pricing are NOT eligible for Best Price Guarantee?
- “Buy one, get one” promotions
- Flash sales
- Custom products
- Backorders and out-of-stock products
- Store-wide, site-wide and category-wide promotions
- Rebates and gifts with purchase
- Clearance products and going-out-of-business sales
- Loyalty promotions, reward certificates and credit/financing offers
- Trade-in offers, pre-owned and demo product pricing
- Additional shipping or service charges on the products
- Illegal trades
Can shipping and delivery charges be eligible for Best Price Guarantee?
No. Neither shipping nor delivery charges are included in the Best Price Guarantee program.
Are taxes included in determining whether an item qualifies for the Best Price Guarantee?
No. We compare the item’s purchase price (excluding taxes) on EnnoCar’s sale platforms and on the competitors’ online sales platforms in order to determine if a Best Price Guarantee applies.
Does your Best Price Guarantee policy apply to pre-orders and backorders?
This does not apply to backorders or pre-orders from the competitor’s sales platforms. The qualifying items must be in stock and the ability to place an order for the item must be eligible for the Best Price Guarantee.
What if the competitor does not have the item in stock?
If the qualifying competitor’s item is out-of-stock, it is not eligible to make a claim for Best Price Guarantee.